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Return policy
Thank you for shopping with us! We hope you're happy with your purchase. If for any reason you’re not satisfied, we offer the following return policy:
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Return Period: You are entitled to return your items within 7 days from the date of delivery.
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Reason for Return: When requesting a return, please specify the reason for returning the item.
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Condition of Return: The item must be unused and in the same condition as when it was received. Any items showing signs of use or wear will not be accepted and will be rejected for return.
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Return Shipping Costs: The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service for your return to ensure it reaches us safely.
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Return Request: To initiate a return, please submit a return request via our contact form. We will respond within 48 hours with instructions for the return process.
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Refund Process: Once your return is approved and the item is received in good condition, we will process your refund. The amount paid (excluding shipping costs) will be refunded to the same account used for the original purchase, within 14 business days.
Please note: We reserve the right to refuse returns if the product is not in its original condition or if it does not meet the outlined return conditions.
Thank you,
Team Emaar